Product review: Matias Tactile Pro 2

I recently tried a product as disappointing as Children of Húrin: the Matias Tactile Pro 2 keyboard, which combined a fat price ($150) with poor build quality (loose keys, a malformed edge, and a continuing shadow key problem). Combined, they make a keyboard worse than the one they supersede—in the words of one reviewer, “[…] It’s 4 steps backwards, one step sideways, and 0 steps forward.”

I type a lot, as implied here, and so spend a greater-than-average amount of time thinking about my keyboard. When I heard about the Tactile Pro 2, I sent an e-mail to Derek Trideja, who gave me the title “Alert keyboard fetishist.” An exaggeration, but not far from the truth, and I’ve yet to find that perfect keyboard. Frequent readers will remember when I posted a picture of my writing space—since changed—and the Matias Tactile Pro Keyboard version 1 that peaks out. It’s as close as I’ve come to the perfect keyboard, and if not for the shadow keys problem it would be. Seventy nine dollars was a lot for a keyboard until I began using it regularly, and I found this one much better than the mushy keyboards that most computers come with, or the new and hideous keyboard that came with my iMac.

Programmers sometimes raved about old school IBM Model M keyboards, but the regular ones were discontinued in 1996 and don’t have an easy place for command, option, and control keys, making them poorly suited for OS X. The Tactile Pro 1 filled that gap because it had a Mac layout and the comfort I want. Shadow keys, however, develop when the writer hits a number of keys in succession—apparently the keyboard has multiple keys on the same path in some instances, which can cause characters to appear even when the user doesn’t press them. Problems occur when you type anything ending in “ion”, like “division,” which appears as “divisioqn” if you strike the keys in rapid succesion. Not fun, but still better than the mushy keyboards.

Version 2 still has those problems, although they’re not as pronounced. In an e-mail to me, someone from Matias said that the shadow key problem had been reduced in version 2. The person was right, but it hasn’t been reduced enough. In addition, the USB port situation irritated me—the old version has one cable and two USB ports, one on each side of the keyboard. The new one has a single USB port on the side of the keyboard and two ends, as depicted here:

(Notice the background: an Oxford edition of Conrad’s Heart of Darkness and Other Tales.)

This causes me to run out of USB ports on the back of my computer and to have to continually unplug things if I want to download pictures or transfer files to a USB drive. Their marketing materials don’t mention that they’ve lost one USB port on the keyboard. In addition, the one I received has keys much looser than my previous Tactile Pro—it feels flimsier and doesn’t have the same satisfying action with each keystroke. The front edge was also malformed, as this picture shows, though not perfectly:

I was tempted to return mine and ask for a replacement unit, but after reading this thread on Ars Technica and the previously mentioned Bronzefinger review I decided not to bother. I’d rather just have the money back, and one thing Matias does offer is a 30-day money-back guarantee. I’m sure that the writer of Bronzefinger and I are not the only ones to have made use of this policy. The keyboard feels more like something hacked together by electrical engineering students one weekend or a science fair project.

What went wrong? I have no idea. I’ve heard engineering friends say that late projects seldom bode well for the finished project, which is more likely to turn out poorly because the delay manifests underlying problems; I’ve read similar things on Slashdot, for what their opinion is worth. The Matias Tactile Pro 2 was supposed to ship in March, but the initial batch didn’t arrive until, as far as I could tell, June, and the one I bought came from the second run that shipped in September. If Matias hasn’t worked the kinks out yet, I’m not sure they will in this iteration. In the meantime, those interested in a better keyboard might want to try and snag a used Tactile Pro 1 or a reborn Model M. The Tactile Pro 2 does have a few stronger points, like an optimizer feature that allows one to change the keyboard layout, but its benefit is minor compared to the keyboard’s drawbacks.

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In other technology news, Apple just announced the latest versioqn—excuse me, version—of OS X, Leopard. I’ve also started using iWork, and especially Pages, for some of my writing. Pages simply looks nicer than Word, even if Pages is still missing many features.

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EDIT: I posted a review of the Customizer, which is the new version of the Model M mentioned above.